Question 1

Can we pay visa by credit card at the border?

Accepted Answer

Please note that credit card payments are not accepted at the border, only cash is permitted.

Question 2

Can I do the visa on arrival for entering Vietnam?

Accepted Answer

Vietnam officially discontinued traditional Visa on Arrival as a standard option in 2022. Every passenger needs to have E-visa beforehand for entering Vietnam.

Question 3

Can I do the visa on arrival for entering Cambodia?

Accepted Answer

Passengers entering Cambodia are advised to apply for an E-Visa in advance. However, it is also possible to apply for a visa at the border (check if this is applicable to your nationality). The cost for a tourist visa is $35 USD and for a business visa is $45 USD, with an additional $5 service fee for batch processing. No photo is required when applying through our service.

Question 4

What is the luggage weight allowance for the bus?

Accepted Answer

Each passenger is permitted 1 carry on and a maximum of 2 pieces of stored luggage not exceeding 25kg.

Question 5

Which border checkpoints does Giant Ibis use between Cambodia and Thailand?

Accepted Answer

The border crossing are Poipet on Cambodia side and Aranyaprathet on Thailand side.

Question 6

Which border checkpoints does Giant Ibis use between Phnom Penh and Ho Chi Minh?

Accepted Answer

For all our Phnom Penh-Ho Chi Minh City routes, we use:

Question 7

Does Giant Ibis have a drop-off service?

Accepted Answer

Giant Ibis does not have drop-off service. Every passenger will be drop off at our bus terminal.

Question 8

What is the pickup policy?

Accepted Answer

Complimentary pick up is only available for customer who stays in the listed partner hotels and guest house. Passengers must be ready and wait for pickup service bus at the lobby in their hotel or guesthouse 1 hour before departure time. Our pickup guys would talk to the hotel's receptionist, please always inform the receptionist when using our service.

Question 9

Does Giant Ibis operate international routes?

Accepted Answer

Yes, we operate routes between Cambodia, Thailand, and Vietnam. Check our website for the latest international schedules.

Question 10

How can i pay for Cambodia visa with Giant Ibis ?

Accepted Answer

For visa fee need to be cash and can pay with following: -Ho Chi Minh to Phnom Penh, can pay in USD or VND -Bangkok to Siem Reap/Phnom Penh, can pay in USD or THB

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards (Visa, Mastercard), KHQR, and cash at ticket counters.

Question 12

How can I book a bus ticket with Giant Ibis Transport?

Accepted Answer

You can book tickets:

Question 13

Is there enough legroom on the bus?

Accepted Answer

Our buses are designed for passenger comfort and offer standard legroom. Some of our buses even provide extra comfort legroom.

Question 14

Is there a toilet available on the bus?

Accepted Answer

Yes, all night buses and our new Phnom Penh ↔ Ho Chi Minh route buses (departing 4:45 AM from Phnom Penh and 3:45 PM from Ho Chi Minh) are equipped with toilet.

Question 15

Do your buses have Wi-Fi?

Accepted Answer

Yes, all of our buses offer  free Wi-Fi  for passengers.   Note:  Connection speed may vary depending on the route and network coverage. For critical tasks, we recommend downloading content in advance.

Question 16

Can I change my purchased tickets?

Accepted Answer

Tickets can be change for one time for the route with the same or lower price without any charge. Note: Please inform us 24 hours before departure time if you would like to change your ticket via

Question 17

What is the refund policy?

Accepted Answer

Tickets are non-refundable but exchangeable for 1 time only up to one year from the date of purchase. Note: Please inform us 24 hours before departure time via   -Telegram:  https://t.me/GiantIbisTransport -Messenger:  http://m.me/giantibis -WhatsApp:  https://wa.link/joznaw -Website:  www.giantibis.com

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Cambodia's Most
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Bus Service

#1 Bus Service in Asia

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Travel with Confidence

Cambodia's Most Trusted Premium Bus Service

#1 Bus Service in Asia

Safe

Comfortable

On Time

Frequently Asked Questions

Frequently Asked Questions

Cambodia's Most
Trusted Premium
Bus Service